Crux Research Labs · Order Resolution

Refund & Returns Policy

This policy explains the limited circumstances under which Crux Research Labs may approve a refund, replacement, account credit, or other resolution for orders containing research-use-only compounds and laboratory materials.

Product Integrity Notice

Crux Research Labs supplies compounds and laboratory materials strictly for qualified scientific research and analytical use. Due to the nature of these products, sales are generally considered final once an order has entered fulfillment or shipment. Limited refunds, credits, or replacements may be considered only under the qualifying circumstances described in this policy.

1. All Sales Are Generally Final

Because Crux Research Labs supplies research-use-only compounds and laboratory materials, general returns cannot normally be accepted after products have been shipped or delivered.

After an order leaves our controlled fulfillment process, Crux Research Labs cannot independently verify all storage, handling, environmental, or chain-of-custody conditions.

Returns are generally not accepted for:

  • Opened, used, or reconstituted products;
  • Products with broken, altered, or removed seals;
  • Products that have left verifiable storage conditions;
  • Products incorrectly selected or ordered by the customer;
  • Changes of mind after fulfillment or shipment;
  • Dissatisfaction based on expected effects, performance, outcomes, or personal expectations;
  • Products improperly stored, handled, transported, altered, contaminated, or otherwise compromised after delivery.

These restrictions help protect product integrity, inventory quality, laboratory standards, and the reliability of research materials supplied to other customers.

2. Eligible Refund or Replacement Situations

Crux Research Labs may review a request for replacement, account credit, refund, or another reasonable resolution when a verified order issue involves one of the circumstances below.

Incorrect Item Received

You received a product materially different from the product listed on your confirmed Crux Research Labs order.

Product Damaged During Shipping

A product arrived broken, cracked, leaking, visibly compromised, or otherwise physically damaged during transportation.

Missing Items

One or more products listed on your confirmed order were not included in the delivered shipment.

Lost or Undelivered Shipment

A shipment may be reviewed when available tracking information and the applicable carrier indicate that the package has been lost in transit or cannot reasonably be delivered.

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This site is restricted to 21+ users; all products are for laboratory research use only, are not FDA-approved, and are not intended for human/animal use or to diagnose, treat, cure, or prevent disease.

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